Voice AI
A voice agent that speaks without robotic pauses, hears an interruption and knows when to pass the call to a live manager. It takes on outbound calling, confirmations and the first line—wherever it is easier for the customer to speak than to type.
Scope of work
point by point.
- Call script and a map of objections
- Voice selection and speech-rate tuning
- Speech recognition tuned for Russian phonetics
- Handling of interruptions and pauses
- Telephony: SIP, virtual numbers, call recording
- Handover to a live operator with the context
- Recording, transcript and labelling of every call
- Call outcome written to the CRM automatically
- Compliance with the advertising law and 152-FZ (Russia’s personal-data law)
- Panel with the metrics: answer rate, duration, outcome
Situations
where this pays for itself.
Order confirmation
Calls, checks the address and time, reschedules the delivery. The order updates in the system immediately.
400 calls an hour in parallel
Lead qualification
Calls back within a minute of the enquiry, checks the task and the budget, and passes only the relevant ones to a manager.
First contact in 60 seconds
Reminders and bookings
Confirms the appointment, offers to reschedule, frees the slot if the customer declines.
−30% no-shows
Taking calls out of hours
Answers at night and at weekends, handles the routine questions, records the rest and passes it on in the morning.
0 missed calls
Four steps
from brief to handover.
- 01
Script and objections
We listen to recordings of your own managers. A good script is written from real conversations, not from the imagination.
- 02
Voice and telephony
We pick the voice, tune the delays and interruptions, and connect the numbers and the recording.
- 03
Pilot on 200 calls
We listen to every conversation and rework the wording. At this stage the script usually changes by half.
- 04
Scaling up
We increase the volume, watch the answer rate and the complaints, and connect the CRM.
What we
build it with.
Three tiers.
The exact estimate follows the brief.
from ₽200,000
10–20 working days
- One script for a 3–5 minute conversation
- Number and call recording connected
- Outcome passed to the CRM
- Pilot on 200 calls with a review
from ₽500,000
20–40 working days
- Several scripts: inbound and outbound
- Handover to an operator with the context
- A/B tests on the wording
- Metrics panel and call playback
- Two months of support
on request
40–80 working days
- Integration with your telephony and contact centre
- Speech recognition inside your own network
- Access control over the recordings
- Compliance with the regulator’s requirements
- SLA and on-call
Prices are the lower bound. What pushes an estimate up is set out on the pricing page
About this
service.
01Will the customer realise they are talking to a robot?
Most likely yes—and we think it should be said in the first sentence. A hidden robot that gets found out annoys people more than an honest one. Our scripts open with an introduction: it saves time and removes the legal questions.
02What about the advertising law and 152-FZ?
Cold calling without consent is prohibited, and FAS (Russia’s competition regulator) fines companies for it. We work from lists with confirmed consent and keep the proof of consent for every number. Call recordings are personal data: we set up storage, retention periods and access under 152-FZ (Russia’s personal-data law).
03What does a minute of conversation cost?
Roughly ₽6–15 a minute: recognition, synthesis, the model and telephony. A live operator, counting salary, taxes and idle time, works out at ₽25–60 a minute. We calculate the exact figure on your own script after the pilot.
04And if the agent does not understand the question?
It asks again once, and on the second time hands over to a human along with the transcript, so the customer does not have to start over. The handover threshold is configurable: in some places it is better to play safe, in others to push on.
Get an estimate:
Voice AI
The brief takes 5–7 minutes. In working hours we reply within two hours, and the estimate is free.