Monitoring and routing of incoming mail
Important letters — price lists, changed terms, urgent requests — got lost in the flow, and staff sorted mailboxes by hand. We set up automatic mail monitoring.
- Client
- A company with heavy supplier mail
- Industry
- Operations
- Year
- 2026
- Duration
- In production
The company receives a large volume of mail from suppliers and partners every day. Important messages — price lists, changed terms, urgent requests — got lost in the flow, and staff sorted the mailboxes by hand.
What we did
and why we did it that way.
Mailbox monitoring
The system watches several corporate mailboxes in real time at once.
Selection by criteria
It recognises important letters by set rules: message type, sender, key terms.
Delivery to Telegram
The right letter goes to the work chat instantly. Staff stop watching the inbox by hand.
Running in the background
It all runs on a server without a human. The logic extends to new letter types and senders.
What changed
and what we measured it with.
How it went
day by day and week by week.
- Brief
What counts as important
Worked out which letters must never be missed and by what signs.
- Build
Monitoring and forwarding
Connected the mailboxes over IMAP, built the selection and Telegram delivery.
- Production
Background on a server
Put it into steady operation and extended the rules to new senders.
How it looks
in schematics.
These are screen schematics. We do not publish client interfaces without permission
A similar problem
on your side?
Describe it in the brief. In working hours we come back with an estimate of time and cost within two hours.