An AI sales manager for Avito
A stream of enquiries across several Avito stores, managers unable to reply fast enough, and leads lost to the delay. We handed the first contact to an AI agent.
- Client
- A multi-store seller on Avito
- Industry
- Retail
- Year
- 2026
- Duration
- In production
The company gets a heavy stream of enquiries on Avito across several stores at once. Managers physically cannot answer every message quickly and to the same standard, and some leads are lost to the delay.
What we did
and why we did it that way.
Scripted dialogue
The AI agent runs the conversation on Avito: it answers product questions and holds the thread without an operator.
Qualification in chat
The agent works out the request and filters out off-target enquiries before a person picks them up.
A target action
It moves the customer to the needed step: get a contact, place an order, or hand off to a manager. The goal is configured per business.
Several accounts at once
One logic serves several stores in parallel, with no drop in quality and no days off.
What changed
and what we measured it with.
How it went
day by day and week by week.
- Brief
Script and goal
Mapped the typical questions and the target action for each store.
- Build
Agent and integration
Built the dialogue on an LLM and connected it to the Avito accounts.
- Production
Launch and tuning
Put it on the live stream and refined the wording from real chats.
How it looks
in schematics.
These are screen schematics. We do not publish client interfaces without permission
A similar problem
on your side?
Describe it in the brief. In working hours we come back with an estimate of time and cost within two hours.